Please contact our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. We may not be able to cancel your order as it might already be in processing or shipment.
Please contact our customer service team to cancel your order. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, ple
Once your order has been placed and processed, you will receive a confirmation email with your order details. Tracking information may not be immediately available after your order is placed. You will receive a shipping confirmation update with track
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Return by mail. Reach out to our customer support team to initiate the return process with your order number and details about the i
Our return policy allows returns or exchanges for unopened products in their original condition purchased in the last 30 days. You can expect your refund to be processed up to one week after our returns department receives the returned item. If you'd
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Changes to the shipping a
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team immediately for further assistance. Include your order number, full name, and a photo of the item received and the name of the missing item(s).
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Los Angeles, California
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 4-8 business day after you order. *NOTE: These timelines do not apply during restocks, new releases & spe
Sometimes, you might receive an error message indicating that we can't ship to your address. The error message may say something like this: "Your cart has been updated and the items you added can't be shipped to your address. Remove items to complete